Deal with all Landlord & Tenant matters, including approval of customer requests, New Leases, Alterations Wayleaves, Assignments, Sub-lettings, Rent Reviews, Renewals, Dilapidations etc.

Ensure lease compliance from customer and landlord perspective.

Enhance customer retention by engaging and building relationships.

Positively influence financial output by being market aware and engaged with customers and the wider influences i.e. ERV, target rents etc.

Cost control and budgeting, including Service Charge budget setting, management and reconciliation and input into wider capex and business budgets.

Ensure asset compliance with Health & Safety and insurance requirements.

Insurance compliance, claims management, and works notifications.

ESG compliance and consideration, both legislation and company goal driven.

Coordinate and liaise with external parties and partners to ensure upkeep, cleansing and maintenance of assets.

Deliver excellent customer care and satisfaction.

Working alongside internal and external colleagues to support new business deals and a cohesive and consistent approach balancing need to fill space with asset values and impact.

Carry out unit handovers and hand backs alongside managing agents and partners to ensure smooth customer transitions and compliance of assets.

Credit control including management of rent arrears and overdue payments.

Carry out return on investment assessments and CAPEX/OPEX requests.

Manage, support and motivate building managers, maintenance operatives and hosts to ensure best output and lead by example.

Collaborate with Safety & Facilities Management colleagues to devise, implement and control PPM programme for existing and new properties and ensure they are safe and compliant.

Set service charge budgets either directly or with managing agents and deliver/coordinate timely setting and balancing of budgets.

Inspect and coordinate to ensure the estate, properties and vacant units are safe, present their best and represent brand.

Manage third party consultants, including agents, solicitors, contractors and surveyors.

Reporting for, attending and inputting into operational board and health & safety meetings.

Input into new developments, capex projects to ensure that buildings are efficient, cost effective to run and delivers the maximum customer experience.

Other adhoc tasks in line with asset, estate and lease management.

MRICS qualified.

Property related degree or IOSH qualification desirable.

Proven experience of property and asset management, as well as leasing experience.

Experience in liaising with internal and external stakeholders.

Service charge and budget setting/management experience.

Facilities management experience desirable.

Experience with managing third party consultants desirable.

Experience with property CRM platforms (Bluebox and Salesforce) desirable.

Understanding of commercial case law and legal principles.

Good working knowledge of L&T matters i.e. Assignments, Underlettings, Lease Renewals, Rent Reviews, Dilapidations, L&T Act 1954 etc.

Broad working knowledge of Health and Safety legislation and practices.

Good working knowledge of building services, plant and machinery desirable.

Ability to work and thrive as part of a team, alongside the ability to self motivate and act on your own initiative.

Proactive and positive attitude.

Excellent communication skills, both written and verbal.

Excellent customer focus.

Excellent problem solver with positive mental attitude.

Proactive and creative in finding solutions that maximise profit but also deliver a fantastic customer experience.

Excellent attention to detail.

Ability to use Microsoft Office suite incl Word and Excel.