Maintenance and Compliance Coordinator
Deadline
30 June 2025
Hours
37.5 hours – 9.00am until 5.30pm, Monday to Friday
Salary
£25,000
Location
Manchester Head Office
Role purpose
To be the residents first point of call to report any reactive maintenance issues.
Ensuring that properties are well maintained and all aspects of safety and compliance on assets are compliant and at a high standard to ensure residents enjoy their living experience.
Key responsibilities
| — | Ensure contact from residents reporting maintenance issues are acknowledged and responded to in a timely manner. |
| — | Maintain regulatory and preventative compliance on nominated sites. |
| — | Instruct the right contractors to attend to the repairs within the correct Service Level Agreement period. |
| — | Inform landlords of the issues reported and any costs involved. |
| — | Follow up repairs with contractors to ensure repairs have been booked and within SLA. |
| — | Keep the residents informed at all times on the progress of repairs and any possible delays. |
| — | Follow up with residents to ensure repairs have been completed to a good standard. |
| — | Source contractors to ensure we have a variety of tradespeople to attend to various repairs. |
| — | Ensure invoices are processed correctly and in a timely manner and contractors are paid on time. |
| — | Work as part of a team to ensure any maintenance and compliance related issues that require a collective team effort are completed. |
Skills, knowledge and experience
| — | Customer service or maintenance experience liaising with landlords and tenants. |
| — | Previous use of property management software and lettings experience desirable. |
| — | Good knowledge of various mobile invetory software, property software (such as Salesforce), invoicing software and Microsoft Office suite. |
| — | Organised with excellent time management skills and an excellent eye for detail, with the ability to work with colleagues at all levels and alone. |
| — | Customer facing experiencing and problem solving skills desirable. |
| — | Excellent customer service skills and well versed in communicating with individuals both verbally and in written communication. |
| — | Ability to work well under pressure and deliver excellent customer satisfaction. |
| — | Strong verbal and written communication skills. |
| — | Good knowledge of property maintenance procedures. |
| — | Detail oriented with strong levels of accuracy in reporting. |
Qualifications
| — | Professional qualification from awarding body such as ARLA desirable. |
Who we are
We’re an award-winning regeneration company based in Manchester but working across England. Since 1993, we’ve built more than 6,000 new homes and two million sq ft of workspace, and we’ve won more than 480 awards for our work too.
Why US?
We’ve got an exciting future ahead, creating even more places for people to live, work and play. We’re on with plans for 4,500 new homes and 500,000 sq ft of commercial space in the next five years in places like Milton Keynes, Sheffield, Plymouth, Birmingham and the Lake District, and we’ll continue to nurture our portfolio of workspaces up and down the country,
